Support

Your NBOA account works on NBOA.org. Your bookstore account is through Sheridan, a third-party provider, which uses a different platform.

Click on the "Log in" link on the top right of the home page to get to the login screen. Type your credentials into the "Username" and "Password" fields and click the "Log in" button to access your account.

After logging in, click on "My account". Click on the "Edit" tab. Type your current password into the "Current password" field, then type your new password in the "Password" and "Confirm password" fields and "Save".

Please use our "Contact" form for all technical-related questions. A representative will respond to your question within 24 hours.

Almost immediately, at least for the online eBook and, where relevant, fillable PDFs. Shortly after placing your order, you will receive a confirmation email detailing how to access these items. If your bundled purchase also includes the printed book, you will receive your copy within approximately one week if within the United States (FedEx ground) or seven to 10 days for international orders.

The white papers/reports are technically Online eBooks. Anyone with the bookstore account information can log in and read the white papers and reports online, but you cannot download the white papers/reports or print more than 20% of them. This is to protect the digital rights. NBOA members can log into NBOA.org and download the white papers/reports.

If you are shipping within the contiguous U.S., shipping is free and through FedEx ground, which delivers in about a week. If you are shipping to Alaska, Hawaii or internationally your shipping will be calculated when you order.

You will find the interactive PDF in your eLibrary. Log in using your bookstore credentials, then go to My Account (upper right corner) and click on My eLibrary. You may download it there.

After downloading, you can open and use “Practical Guidance” with any PDF reader. You can print it, but we recommend using it digitally to take advantage of the interactive assessment features. Unlike our other products, “Practical Guidance” is not available in the Online eBook format because of its interactive features.

You may print up to 20% of our full-length eBooks and nonmember purchases of industry guidance and research reports.

A charge will immediately appear on your bank statement under the name "Sheridan".

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our "Contact" form.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.

If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase if we receive the request and all necessary paperwork within 30 days after an order was placed. To apply for a refund of the tax portion of your order please follow the procedure below:

1. Place your order.
2. Forward a copy of the received invoice along with ta copy of your tax exempt certificate to:
   • Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
   • Fax: 734.385.1689 - Attn: Tax Exempt
3. Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.

Log in using your bookstore credentials, then go to My Account (upper right corner) and click on My eLibrary. There you will find your eBook.

You will find the PDFs in your eLibrary along with the online eBook. Log in using your bookstore credentials, then go to My Account (upper right corner) and click on My eLibrary. There you can download as many copies as you like.

Our online reader allows you to access your materials on any internet-enabled device including tablets, smartphones, desktops, and laptops. Offline access is available.

Our online reader provides a consistent design and experience across all devices, allowing you to focus on your eBook instead of learning the platform or downloading software. For best results, use Chrome as your internet browser.

• Fast, easy navigation
• Linked table of contents and bookmarking
• In-text and marginal note taking
• Highlighting of text, graphs, and images
• Keyword search within text and notes
• Note and bookmark organizer
• Built-in dictionary
• Offline access to most titles
• Printing options on most titles
• Flashcard creation
• Personalized study guide

Highlighting text allows you to take an active role as a learner. Here is how to do it in the online eBook:

1. If you are on a computer, click and drag your cursor to select the text you wish to highlight. If you are using a phone or tablet, press and hold with your finger, then drag.
2. Release the cursor/your finger to pull up a menu box.
3. Select one of the two colors (yellow or green) from the menu box.

Once you've selected a color, the text will appear in that color inline in the document area.

You can delete a highlight by clicking on the highlighted text and clicking on the X.

Note-taking

Creating notes in the online eBook is like creating highlights.

1. If you are on a computer, click and drag your cursor to select the text you wish to annotate. If you are using a phone or tablet, press and hold with your finger and then drag.
2. Release the cursor/your finger to pull up the menu box.
3. Click "Add Note".
4. Select a color and type your notes in the text box which appears on the right side of the page.
5. Click the blue checkmark.

Please note: Your notes can also be found throughout the eReader on the right-hand side of the desired annotation

Review your notes and highlights

To review a specific note or highlight:

1. Click the icon to the left of the three dots in the top right corner of your window.
2. Select "Annotations".
3. You can scroll to look through your notes in the order you created them.
4. You can also export your notes and highlights.

Click on a note to jump to the text it references.

You will need to download an app to read your eBook offline. You can download the app on any device with internet access.

Download for Apple

Download for Android

Download for Mac

Download from the Microsoft Store

Download on Google Play

Once you have the app downloaded, you can open the eBook from your eLibrary to create an account and initiate offline access.

First you need to set up a user account with VitalSource.

1. Log into your account and click My Account, then My eLibrary.
2. Click Read online.
3. Click the Ellipsis (three horizontal dots) in the upper right-hand corner.
4. Click My account.
5. Click Manage devices.
6. Enter the same email address you used to place your order.
7. Click Continue.
8. Select Other as the role.
9. Enter first name, last name, and password.
10. Click Create an account.
11. You will receive an email to activate your account. Click Verify Email.

Access Offline from your desktop

1. Open the VitalSource desktop app.
2. Enter email address.
3. Enter password.
4. Click Sign In.
5. Click My Library.
6. Click on the eBook you would like to read to download to the app.

Access Offline from an iOS or Android device.

1. From another device like a computer, log into your account and click My Account, then My eLibrary.
2. Click Read online.
3. Click the Ellipsis (three horizontal dots) dots in the upper right-hand corner.
4. Click My account.
5. Click Quick Mobile Sign In.
6. Scan the QR code from your mobile device.
7. Your eBook will open in the mobile app.

How to print

Navigate to the upper right-hand portion of your screen and select the Ellipsis, then select "Print".

Choose the page range for your print job, then select "Print".

A pop-up window will display showing the progress.

Click "Print Now" to print to a PDF, then follow the prompts to save the PDF.

For best results, use Chrome as your internet browser.

You will receive an email with dedicated coupon codes and instructions. You will send a coupon code and instructions to each individual who will receive an eBook. They will use the coupon code to "purchase" the eBook at no cost and set up their own eReader account. Then they will be able to log into their own copy of the eBook at any time. Each dedicated coupon code may be used only one time.