Support

Almost immediately, at least for the online eBook and, where relevant, fillable PDFs. Shortly after placing your order, you will receive a confirmation email detailing how to access these items. If your bundled purchase also includes the printed book, you will receive your copy within approximately one week if within the United States (FedEx ground) or seven to 10 days for international orders.

You may print up to 20% of our full-length eBooks and nonmember purchases of industry guidance and research reports.

You will find the interactive PDF in your eLibrary. Log in using your bookstore credentials, then go to My Account (upper right corner) and click on My eLibrary. You may download it there.

After downloading, you can open and use “Practical Guidance” with any PDF reader. You can print it, but we recommend using it digitally to take advantage of the interactive assessment features. Unlike our other products, “Practical Guidance” is not available in the Online eBook format because of its interactive features.

If you are shipping within the contiguous U.S., shipping is free and through FedEx ground, which delivers in about a week. If you are shipping to Alaska, Hawaii or internationally your shipping will be calculated when you order.

The white papers/reports are technically Online eBooks. Anyone with the bookstore account information can log in and read the white papers and reports online, but you cannot download the white papers/reports or print more than 20% of them. This is to protect the digital rights. NBOA members can log into NBOA.org and download the white papers/reports.

A charge will immediately appear on your bank statement under the name "Sheridan".

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase or would like to return printed materials please contact us using our "Contact" form.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be shipped to the address that your order was billed to.

If your order has been charged tax and you are a tax exempt organization we will refund the tax portion of your purchase if we receive the request and all necessary paperwork within 30 days after an order was placed. To apply for a refund of the tax portion of your order please follow the procedure below:

1. Place your order.
2. Forward a copy of the received invoice along with ta copy of your tax exempt certificate to:
   • Email: estorecancel.sbi@sheridan.com - Attn: Tax Exempt
   • Fax: 734.385.1689 - Attn: Tax Exempt
3. Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption.

Log in using your bookstore credentials, then go to My Account (upper right corner) and click on My eLibrary. There you will find your eBook.

You will find the PDFs in your eLibrary along with the online eBook. Log in using your bookstore credentials, then go to My Account (upper right corner) and click on My eLibrary. There you can download as many copies as you like.

Our online reader allows you to access your materials on any internet-enabled device including tablets, smartphones, desktops, and laptops. Offline access is available, but no downloads are required!

Our online reader provides a consistent design and experience across all devices, allowing you to focus on your eBook instead of learning the platform or downloading software. For best results, use Chrome as your internet browser.

• Fast, easy navigation
• Linked table of contents and bookmarking
• In-text and marginal note taking
• Highlighting of text, graphs, and images
• Keyword search within text and notes
• Note and bookmark organizer
• Built-in dictionary
• Offline access to most titles
• Printing options on most titles
• Flashcard creation
• Personalized study guide
• Collaboration and note sharing

Highlighting text allows you to take an active role as a learner. Here is how to do it in the online eBook:

1. If you are on a computer, click and drag your cursor to select the text you wish to highlight. If you are using a phone or tablet, press and hold with your finger, then drag.
2. Release the cursor/your finger to pull up a menu box.
3. Select one of the four colors (yellow, green, orange, purple) from the menu box.

Once you've selected a color, the text will appear in that color inline in the document area.

You can delete a highlight by clicking on the highlighted text and clicking on the trash can in the annotation modal.

Note-taking

Creating notes in the online eBook is like creating highlights.

1. If you are on a computer, click and drag your cursor to select the text you wish to annotate. If you are using a phone or tablet, press and hold with your finger and then drag.
2. Release the cursor/your finger to pull up the menu box.
3. Click the notepad icon (an image of a piece of paper with a pencil).
4. Select a color and type your notes in the text box which appears on the right side of the page.
5. Click the blue "Save" button.

Please note: Your notes can also be found throughout the eReader on the right-hand side of the desired annotation

Citation

No more having to remember proper citation formatting. All that work is done automatically for you. Creating a citation is a lot like creating highlights and taking notes.

1. If you are on a computer, click and drag your cursor to select the text you wish to annotate. If you are using a phone or tablet, press and hold with your finger and then drag.
2. Release the cursor/your finger to pull up the menu box.
3. Select "Create a Citation" and choose a format between "APA", "Chicago" and "MLA"
4. Select "Copy Citation" or "Copy Bibliographical Entry".

Review your notes and highlights

To review a specific note or highlight:

1. Click on the sidebar menu label in the top left corner of your window.
2. Select "Notes & Highlights".
3. Search for specific notes by keyword in the search bar under "Notes & Highlights". You can also scroll to look through your notes in the order you created them.

Click on a note to jump to the text it references.

Select the three vertical dots in the upper right hand corner. If you don't see "Download for Offline", the online eBook does not offer offline access for the particular title.

Activating an offline session

You must have an internet connection while activating offline mode. The content downloads to your browser cache. From there, you can then access your content through the unique link without a network. Clearing your browser cache may disrupt your offline access.

Once you have determined your book's offline allowance, you can create an offline session. Navigate to the upper right-hand portion of your screen and select "Additional Options" (three vertical dots) and select "Download for Offline" to begin.

Select the download icon of the section you would like to take offline. When the download is complete, you will receive a notification on the lower left-hand corner of the screen titled "Success".

To access the offline session, navigate to the "Contents" icon in the upper right-hand corner. Select the section that displays "Available for Offline".

You may end your offline session at any time. Navigate to the offline menu and select "Clear Downloads" for all or select the delete icon to clear a specific section. After that, you can activate a new offline session!

Select the three vertical dots in the upper right hand corner. If you don't see the print icon, the online eBook does not offer print capabilities for the particular title.

How to print

Once you have determined your book's print allowance, you can create a print job to print from your online eBook. Navigate to the upper right-hand portion of your screen and select "Additional Options" (three vertical dots) and select "Print Pages to a PDF" to begin.

Choose the page range for your print job under the drop-down menus and select "Add".

The page range will display in the "Print Queue". You may opt to include any notes or highlights by checking the box shown below.

Select the "Print to PDF" button in the bottom right corner.

Confirm that you would like to print the material by selecting "Print".

Then select the "Print to PDF" button in the bottom right corner.

Confirm that you would like to print the material by selecting "Print".

A pop-up window will display showing the progress.

Once the download is complete, your "Print History" will be displayed.

Select the print icon and you will be directed to the file to print your material.

No, you can only view your content on one device at a time because this file type is protected.

For best results, use Chrome as your internet browser.

You will receive an email with dedicated coupon codes and instructions. You will send a coupon code and instructions to each individual who will receive an eBook. They will use the coupon code to "purchase" the eBook at no cost and set up their own eReader account. Then they will be able to log into their own copy of the eBook at any time. Each dedicated coupon code may be used only one time. 

Your NBOA account works on NBOA.org. Your bookstore account is through Sheridan, a third-party provider, which uses a different platform.

Click on the "Log in" link on the top right of the home page to get to the login screen. Type your credentials into the "Username" and "Password" fields and click the "Log in" button to access your account.

After logging in, click on "My account". Click on the "Edit" tab. Type your current password into the "Current password" field, then type your new password in the "Password" and "Confirm password" fields and "Save".

Please use our "Contact" form for all technical-related questions. A representative will respond to your question within 24 hours.